Shipping policy

Canopy Interiors offers flat rate shipping Australia wide. Most commonly using Australia Post.

Your order will be delivered by the most appropriate service as nominated by Canopy Interiors during the business week.

A tracking number will be issued via e-mail to the e-mail address you provide which will enable you to track the progress of your parcel once it is booked.
We will use either StarTrack Express or Australia Post as a chosen carrier to deliver your order. We will deliver to P.O. Boxes and Northern Territory addresses with Australia Post.

We will generally deliver to all residential and business addresses with Star Track Express. Please contact us if you would like to request Australia Post to deliver your parcel.

Please note: Star Track Express does not require a signature upon delivery. If the delivery address is unattended, the parcel may be left in a location deemed safe by the driver. If no such location can be found, redelivery will be arranged. Your parcel may be taken to your local Post Office or Depot for collection.

To ensure speedy delivery, we recommend providing a business address where possible or providing clear delivery instructions in the ‘Special Instructions’ section of the shopping cart when ordering.

We use StarTrack Express, Australia Post or FedEx services for delivery. Depending on the delivery location please allow the following times:

For Metro areas please allow 5 working days for delivery. For regional or outer metro areas this could be extended to 7 working days.

Australia Post is used for P.O. Boxes, non-Metropolitan areas and Northern Territory. Please allow 3-7 working days for your delivery from dispatch. Please note, during peak periods such as sales and Christmas, standard post PO Box deliveries can take up to 14 days. Please contact our Customer Service team via canopyinteriors@outlook.com or between 9.00am to 5.00pm weekdays if you would like a faster alternative.

Please note, we cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike, transport complications etc.

It is your responsibility to provide an accurate delivery address and contact details. A current contact number, as well as any additional information such as ideal delivery times or safe leaving locations, should be provided in order to avoid multiple delivery attempts. Multiple delivery attempts or parcel re-direction may incur an additional fee which will be billed to you by the delivery service provider.